A few months ago, we introduced you to one of our Sales Executives, Lillian Schmid. Now we want you to meet Brittany Dotson, our indispensable Office Manager who ensures that our office runs flawlessly every single day. We are so grateful to have her as part of the Kingswood team.
Q: Could you give us a little background about yourself?
I was born and raised in Columbus, Ohio and graduated from Ohio Dominican University with a major in Psychology. My long-term career plans are as yet undetermined, but I am so grateful to have such a wonderful job while I am figuring those plans out.
Q: Where in the world would you most like to travel? Why?
I love learning about ancient cultures. I have already visited Egypt (with Lillian Schmid, our wonderful Account Executive!), so my next top choices would be Athens and Rome. It would give me a chance to put my Art History minor to some use!
Q: What is the last great book you read?
The Mismeasure of Woman by Carol Tavris. Tavris is a respected social psychologist and one of my role models, whom I had the pleasure of meeting.
Q: Describe your favorite customer experience.
I do not usually get to work directly with the customers, but I love helping our account executives follow through with their promises. Recently a customer found out that he needed his jewelry cleaner sooner than he originally expected. He asked if we could get him his product within four business days, and we did! He was so appreciative that it arrived just in time for his planned event, which made all the hard work even more worth it.
Q: What is your favorite thing about jewelry cleaner?
Who doesn’t want to sparkle? Plus, it is a wonderful feeling to tell someone that my jewelry looks so wonderful because of the product my company makes.
Q: What is your favorite part of your job at The Kingswood Company?
I love that I have a hand in just about all aspects of the business. It keeps me busy, and I get to learn something new every day, whether it is about customer service, collaborating with vendors, shipping or the screen printing process itself.
Q: What product would you most like to see The Kingswood Company offer?
I always said purple jewelry cleaner, but we just launched it! Dreams do come true.
Q: Do you have a fun ritual at work? Is there something you HAVE to do before you can work?
I have to check in with the rest of the team to see how their day is going and what they need. I want everyone’s day to go well, and if I can help them get something done when I get here (I work afternoons), I want to know right away!
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