FREQUENTLY ASKED QUESTIONS

Below are some FAQ; frequently asked questions.
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FAQ CARE & CLEANING

What is the expiration date or use-by date of Kingswood jewelry cleaning products?
Our jewelry cleaners have a recommended shelf life of one year. They have been tested with a shelf life of two years. This should be considered in terms of your inventory commitment and product development planning. As with most consumer products, from sunscreens to eye creams, our products lose efficacy over time. There may be some change to the color or smell, but the product will not become damaging to jewelry, only slightly less effective as time passes.
Is the inner polishing cloth safe for gemstones, such as pearls and opals?
The inner cloth is treated with a trade-secret tarnish remover and is designed for use on gold, silver and platinum jewelry and watches. The outer cloth is designed to buff and polish both metals and gemstones. This information is shared clearly on the care card packaged with each cloth. It is certainly possible that the inner cloth has been used on gemstones of different varieties by a user, but we have never been notified of any problem.
What products are safe for pearls?
Our jewelry cleaning formulations have been used for decades by brands, large and small, worldwide. Many well-known companies have done extensive product testing with our product on pearl jewelry; none has ever reported any problems. If you would like to conduct product testing yourself, we are happy to provide bulk product for your QC team to use in testing. You can also customize the care instructions on your jar, stick or foamer to better reflect the pearl jewelry you carry in your store. For example, our recommended jar language includes, “To clean strands, dampen a soft cloth with solution and wipe pearls.” This is because, while the formulation is safe for the pearls themselves, strung pieces should not be soaked in any liquid.
Can you guarantee that your jewelry cleaners are safe for cleaning jewelry?
In the 60+ years we have been in business, we have never had a report from a consumer of jewelry being damaged when using our products as directed. Each of our formulas is safe for the types of jewelry identified on the jar, bottle or instruction card. Our Fine and Natural Jewelry Cleaners are safe on fine gold and platinum jewelry as well as harder gemstones, such as diamonds. Our Gentle Jewelry Cleaner, Sparkle + Shine Stick and Foaming Jewelry Cleaner have been widely tested and are safe for all types of jewelry from delicate and porous gemstones such as pearls to treated gemstones, enamel and fashion jewelry.
What if someone drinks the cleaner?
Our jewelry cleaning formulations are generally non-toxic. Our Safety Data Sheets offer detailed information for each product and are available here. If you or a customer has a safety concern, such as contact with eyes, skin or the product being consumed, you can call our office at 800.848.3582 or dial 911.
What is the warranty of Kingswood jewelry cleaning products?
We warrant our jewelry cleaners, polishing cloths, and ultrasonic machines for one year from the date the product ships to you. If you are unsure of when your order shipped, your order number is marked on every carton label, and we can look up your order and tell you the ship date. While our warranty period is for one year, we know many of our customers order product that lasts them well more than one year and do so without experiencing issues. That said, our recommended best practice is to order no more than a 12-month inventory of product.
What is the warranty of Kingswood acrylic displays?
We do not warrant our acrylic displays. These are exposed to normal wear and tear in stores, which is outside of our control, and we’re not responsible for replacements. If a display was damaged during shipping from our facility, please contact us for a replacement.

FAQ PRODUCT

How many uses will a customer get from a 4oz. jar of product?
The number of uses per jar varies and is dependent on both the size of the jewelry cleaned and the quantity of dirt and oils present. Cleaning larger or dirtier pieces will reduce the number of uses, whereas cleaning smaller pieces or those that are cleaner will allow for more uses. On average, your jar should offer roughly 25 uses.
How many uses will a customer get from a 6oz. jar of product?
The number of uses per jar varies and is dependent on both the size of the jewelry cleaned and the quantity of dirt and oils present. Cleaning larger or dirtier pieces will reduce the number of uses, whereas cleaning smaller pieces or those that are cleaner will allow for more uses. On average, your jar should offer roughly 35 uses.
How many uses will a customer get from a 8oz. jar of product?
The number of uses per jar varies and is dependent on both the size of the jewelry cleaned and the quantity of dirt and oils present. Cleaning larger or dirtier pieces will reduce the number of uses, whereas cleaning smaller pieces or those that are cleaner will allow for more uses. On average, your jar should offer roughly 50 uses.
How many uses will a customer get from using a Foaming Jewelry Cleaner?
We estimate that the bottle of Foaming Jewelry Cleaner will offer roughly 50 uses.
How many uses will a customer get from using a Sparkle + Shine Stick?
We estimate that the Sparkle + Shine Stick will offer roughly 100 uses, more than twice that of other products in the market.
How many uses will a customer get from using a Professional Polishing Cloth?
The number of uses for each cloth is dependent on the size of and amount of tarnish on the jewelry being polished. The treated inner cloth will become black with use, as it removes tarnish. You can continue to use it until all of the white cloth turns black (use both sides of the treated cloth, which will give you four surfaces to use). The large cloth will offer more uses than the regular cloth due to its larger surface area. The outer cloth can be used for buffing and polishing until the cloth breaks down, which would be many years.
How many uses will a customer get from using a Microfiber Cloth?
The microfiber cloth can be used forever (you’ll lose it before it stops working!). This cloth is not for tarnish removal, and therefore does not get “used” in the same way as a treated, tarnish-removing polishing cloth. Microfiber cloths have many more fibers than a standard cotton cloth and are able to attach themselves to even microscopic dirt particles. Therefore, they collect lots of dirt and oils. Also, the cloth can be washed periodically to remove the dirt and oils it has collected, making it like-new again (do not use any fabric softener).
Are your products biodegradeable?
Our products are safe for both people and the environment. Our formulas have been safely used for decades, and are broadly distributed throughout the world, in thousands of doors and on six continents. That being said, the FTC is the regulatory body that would govern our product labeling requirements. Currently, the FTC’s guidelines are that for a product to be labeled as “Biodegradable” it must “completely break down and return to nature (ie, decompose into elements found in nature) within a reasonably short period of time after customary disposal.” one year. The FTC has also provided guidance that the packaging – in addition to the product itself – must be biodegradable in order to make this claim, without adequate qualification. Our packaging – both primary (jars) and secondary (boxes) – is recyclable, and our product is marked as such. It can be recycled in customary and typical options for plastic containers. Our cleaning products are biodegradable, but the ambiguity around testing and the lack of definition of a “short period” make it difficult to make this product claim with consumer cleaning products. So, manufacturers and retailers are left with the ambiguity and challenge of complying with a definition that is not yet provided or standardized. Therefore, we do not recommend using the language “biodegradable” on any product or packaging at this time.
Why is the color of my product a little different than my previous order?
Our production and quality control teams strive to make sure your product is beautiful, every time. With all color matching there is a tolerance (range) for what is considered acceptable. We have a very small tolerance to keep all colors as consistent as possible, but you may notice a very slight difference between products from separate orders or shipments.
Are your products non-toxic?
Our products are safe for both people and the environment. Our formulas have been safely used for decades, and are broadly distributed throughout the world, in thousands of doors and on six continents. That being said, there are two regulatory agencies that control this labeling for consumer products: the Consumer Product Safety Commission (CPSC) and the Federal Trade Commission (FTC). While we know our products are safe for both people and the environment, neither of these agencies has actually clearly defined “non-toxic” in a manner that is adequate. So, manufacturers and retailers are left with the ambiguity and challenge of complying with a definition that is not yet provided or standardized. Recent legal challenges continue to surface on this matter, and while manufacturers still continue to win in the courts with regard to this labeling, the risk of future non- compliance is continuing to evolve. So, while our products very safe, our formulas tested by time, and our packaging recyclable, we do not recommend using the language “non-toxic” on any packaging at this time.
What language can we use, if you do not recommend "non-toxic"
• Safe • Non-poisonous • Gentle • Tested • Non-hazardous
Are any of your products organic?
There is no regulatory body which issues rules or classifies non-food items as organic. As a result, the term “organic” is often misused when applied to consumer, household or beauty products. Our Natural Jewelry Cleaner is all-botanical, naturally derived and hypoallergenic; and it’s trade-secret formulation has earned a coveted EPA listing.
What is Pantone matching?
A Pantone color is a standardized color in the Pantone Matching System, which contains thousands of predetermined color formulas. Pantone inks, or PMS colors, are mixed to the desired color before the ink is applied to our polishing cloths, a process similar to how paint colors are mixed before you paint a wall. PMS colors are designed to be printed on white substrates, such as paper. The darker the substrate, the less accurate the color will be. Because of this, screen printing a PMS ink color on our cream polishing cloths will produce a more accurate color than screen printing on our silver or black polishing cloths.
What is a surfactant?
Our sophisticated cleaning formulations use surfactants or “surface active agents” which make the cleanser work more effectively than typical detergents. They work by lowering the surface tension between a liquid and a solid, which in the case of our jewelry cleaners allows the cleaning agent to slide over the jewelry to better remove dirt and oils. Trust us, they work cleaning magic.
What do you mean by Made in USA from Domestic and Imported Materials?
For most of our products, most of our suppliers are based in the United States, with some minor components for a few products supplied from outside the United States. We are proud to design, print, bottle, label, package and ship our products from our 50,000 square foot facility in Columbus, Ohio. The phrasing “Made in USA from Domestic and Imported Materials” is the most accurate phrasing for these products, and complies with all regulations covering this type of labeling. For the few products that we manufacture that are not made in the USA, the appropriate language is reflected on that product packaging. If you would like to tour our manufacturing facility, please let us know. We would be proud to show you around.
Does our Cleaner Kill Bacteria/Germs?
Our surfactant-based formulas gently clean jewelry by removing the buildup of oils and grime, restoring jewelry’s natural sparkle and shine. Our cleaner is not a disinfectant. The CDC website notes that cleaning does not kill germs, but by removing them, it lowers their numbers and the risk of spreading infection. We recommend visiting CDC.gov for further recommendations and information regarding cleaning and disinfecting of items.
Why do some products say it cleans “most” jewelry instead of “all” jewelry?
While the formulas in the Gentle Jewelry Cleaner, Foaming Jewelry Cleaner, Sparkle + Shine Stick®, Jewelry + Watch Cleansing Wipes, and Jewelry Cleaner Packettes are very versatile and can be used for a wide range of gemstones and metals, they should not be used on leather, faux leather, wood, feathers, or other fibrous materials. Using “most” jewelry is a common best practice in consumer labeling to have flexibility for any additions or new developments in materials added to your jewelry product lines in the future.

FAQ ORDER

What is the lead time on my order?
Ask your Account Executive what the current lead time is for orders, as it varies throughout the year. The typical lead time for most orders is 6 weeks from artwork approval. For more customized jewelry cleaning systems, the lead time is 8 – 12 weeks from artwork approval. If you need your order before the quoted lead time, we do offer both 2-week and 4-week rush service for an additional fee. Be sure to let your Account Executive know if you have a special event date by which you need your order.
How long will my order take to arrive?
Once your order is complete, it will typically ship via FedEx. The amount of time your order takes to ship depends on your ship point from our facility in Columbus, Ohio. For the continental United States, this varies from one to five days. You will be notified via email when your order ships.
I need my order in time for an event. Can you guarantee that?
We will always do our very best to accommodate your delivery window. If you need your product in time for a particular event, please let your Account Executive know at the time you place your order. If your event falls sooner than our standard 6-week lead time, we do offer both 4-week and 2-week rush service for an additional fee. Your Account Executive can help you determine the best option to meet your needs.
Do you offer terms?
Standard terms are net 30 to companies with a Jewelers Board of Trade (JBT) rating of 1 or 2. If you do not have a JBT rating and are interested in establishing terms, you can contact your Account Executive to complete a credit application.
How can I pay?
If you are on terms with us, you will be invoiced when your order ships. You can pay your invoice by check or by calling us with a credit card number. If you are not on payment terms, we ask that pay for your order with a credit card or check at the time you place your order. Contact your Account Executive to make payment; we accept Visa, MasterCard and American Express for payment.
What if I need to change my order?
As long as your order has not gone into production, we can usually accommodate requests for changes. It is possible that making changes will delay production of your order. Please contact your Account Executive with concerns or to make a change request.
What if I have a problem with my order?
We take every precaution to ensure that your shipment arrives in perfect condition, from the design of our jars to the shipping boxes to our choice of shipper. But sometimes problems do arise. We stand by our product and are here to make things right. If you have a problem with your order, please contact your Account Executive right away so that we can determine how best to proceed.
Why do you have a $500 order minimum?
We aim to be fair and provide an equal level of high-quality service to all of our customers. We don’t offer any exceptions to any of our customers. There are many factors involved in large scale manufacturing. This minimum is intended to cover any initial artwork set up fees, continuous maintenance to your personal screen printing screens, and any changeovers. There are a variety of ways to reach $500: – Order two or more gross of a single private-label jewelry cleaner – Order two or more different products – Add Clean + Care products to your order. This is a great way to try jewelry care products such as our Sparkle + Shine Sticks or Jewelry + Watch Cleansing Wipes! – Purchase an acrylic display fixture or two. This is a great way to display your product throughout your store!

FAQ SHIPPING

Can I ship on my own account?
We are able to ship on your FedEx account should you desire, but roughly 98 percent of our customers choose to have us ship on our account for two key reasons. First, we have negotiated better rates for our weight class (liquids are heavier), which we pass along to you. Second, there are special considerations required for shipping liquids, which we handle for you. All of our packaging has passed FedEx package testing, so if there is loss or damage we take full responsibility and handle the issue directly with FedEx. That said, we are always happy to provide you with a shipping quote which you can use to compare to your own shipper’s rates.
How do you/is it safe to ship liquids?
We are definitely experts at packaging liquids for safe shipment worldwide. We have determined specific packaging requirements for each of products, and all of our boxes and packaging configurations have been tested and passed with FedEx, our shipper. Despite these precautions, periodically there will be damage in a shipment. If that occurs, simply contact your Account Executive and we will resolve the problem. When you ship with us using our FedEx account, your shipment is full-service. If there is damage, we will replace your product first and handle the issue with FedEx on our end. This is one of the reasons we encourage our customers to ship on our account rather than their own.
Can you ship internationally?
Most of our products can be shipped to any country, and our products are broadly distributed on six of seven continents. Contact your Account Executive for additional information on international services.
Can you ship to Canada?
We have had many customers in Canada for decades and have Non-Resident Importer Status. This status allows us to collect duties, duties and fees, which means your shipment will clear customs more quickly and you enjoy the convenience of one invoice.

GET
STARTED
NOW

Creating your private-label
jewelry care line has never
been easier

HOW TO
GET STARTED

Learn more about our
private-labeling process
and customization

BENEFITS OF
PRIVATE-LABEL

3 Reasons the most
successful retailers love
private-label jewelry care

ORDER
NOW

Submit an order from
and an Account Executive
will be in touch!

VISIT OUR
BLOG

#cleanjewelry is your
resources for expert
jewelry care tips

GET
STARTED
NOW

Creating your private-label
jewelry care line has never
been easier

HOW TO
GET STARTED

Learn more about our
private-labeling process
and customization

BENEFITS OF
PRIVATE-LABEL

3 Reasons the most
successful retailers love
private-label jewelry care

ORDER
NOW

Submit an order from
and an Account Executive
will be in touch!

VISIT OUR
BLOG

#cleanjewelry is your
resources for expert
jewelry care tips